With many businesses having systems which require constant uptime, the need for someone to monitor IT around the clock has increased. Unfortunately, doing this in house can come at a great cost. This is when it may be worth considering an MSP to provide out of hours or 24/7 support to your business. In this blog, we look at what 24/7 and out of hours support means and how it could benefit your business in the long term.

What is 24/7 and Out of Hours IT Support?

As the name suggests, out of hours and 24/7 IT support is a contract which allows your business to have access to support around the clock whenever you may need it. This is particularly important for businesses that have operations going on through the night such as manufacturing companies in Bristol.

Why Businesses in Bristol Need Out of Hours IT Support

Bristol is home to a wide range of industries that don’t always operate within “normal” hours. A few examples of industries which may benefit are the following.

• Hospitality & tourism: Hotels, restaurants and event venues rely on booking systems and card payments running smoothly at all hours.
• Finance & legal: Professionals often work late to meet client deadlines or file time-sensitive documents.
• Manufacturing & logistics: Production lines and supply chains may run around the clock and downtime at night can be just as costly as during the day.
• Healthcare & charities: Services that support people out of hours can’t afford delays due to IT failures.

What does Out of Hours Support Cover?

Although this can vary from provider to provider, most will provide the core range of services in the 24/7 or out of hours period. This may include

• Server outages and downtime
• Hardware failure
• Email issues
• Cybersecurity incidents

This means that your business can stay up and keep running whenever you need it to be. The key benefit to this is that you get access to rapid response around the clock for whatever you may need.

The Benefits of Out of Hours or 24/7 IT Support

1. Peace of Mind
   Business owners and managers can relax knowing that IT emergencies are covered, even at 2am.
2. Reduced Downtime
   Every minute of downtime costs the business money. Out of hours support means faster fixes and less lost productivity.
3. Improved Security
   Many cyberattacks happen at night or over weekends, having support on hand reduces the chance of damage.
4. Staff Productivity
   Employees don’t have to waste half a day waiting for systems to come back online therefore they can stay productive when it matters.

Three Cherries: Leading 24/7 and Out of Hours IT Support in Bristol

Three Cherries have been providing IT support to businesses for over 25 years and 24/7 work isn’t anything new to us. If you want to discuss how out of hours and 24/7 support may benefit your business, get in touch. At Three Cherries, we take the gamble out of business technology.