8×8 Contact Centre
The University of Bristol required a new contact centre solution to cover multiple departments and offices, including Student Welfare and the university IT Support Desk. The university’s unified communications manager, Kevin Thomas, set out to find the best-in-market solutions for their needs.
After a competitive process involving eight suppliers, including one from Three Cherries and contact centre specialists 8×8 with Three Cherries acting as the value-added-reseller and 8×8 as platform developer, the Three Cherries/8×8 partnership was chosen to initially provide a 120 seat Contact Centre as a Service (CCaaS) solution for the education establishment.
The UoB has indicated that there will be an increased need for more CCaaS requirements in the future with the partnership being required to provide other telephony solutions from the 8×8 communications portfolio.
UoB has been a valued client of Three Cherries for the last eight years and looks forward to continuing and enhancing the relationship with Kevin Thomas and his team.
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