Here we look at the top 5 things SME businesses are looking for from an IT support company and how Bristol and North Somerset IT support Company Three Cherries can deliver these 5 crucial aspects of service to help local businesses.

What Are The Top 5 Items On The SME IT Support Wishlist?

According to a UK survey conducted by TechRadar Pro, for example, the top 5 things SME businesses are looking for from an IT support company are:

1. Reliability: SMEs want an IT support company that can provide reliable and consistent services. This means having minimal downtime, quick response times, and solutions that actually work.
2. Expertise: SMEs want IT support companies that have the expertise and knowledge to handle their specific needs. For example, if a business requires support for a particular software or application, they want to work with a company that has experience in that area.
3. Communication: SMEs value communication and transparency when it comes to IT support. They want to be kept informed of the status of their requests and have access to clear and timely updates.
4. Proactive approach: SMEs want IT support companies that take a proactive approach to their IT needs. This means identifying potential issues before they become problems and providing solutions that prevent issues from arising in the first place.
5. Affordability: SMEs want IT support companies that offer affordable pricing plans without sacrificing quality service. This means providing transparent pricing structures and flexible payment options that fit within their budget.

For example, a small accounting firm may be looking for a Bristol IT support company that can provide reliable backup and disaster recovery solutions, has expertise in accounting software such as QuickBooks, communicates effectively through regular check-ins, proactively monitors their network for security threats, and offers affordable pricing plans. Another example could be a small e-commerce business that requires 24/7 support, expertise in website and e-commerce platform management, proactive monitoring to ensure website uptime, transparent communication, and flexible pricing options.

How Can Three Cherries Help Your Business?

Bristol and North Somerset IT support company Three Cherries can help businesses address their concerns in several ways. As a leading IT support provider in the South West region, Three Cherries is well-positioned to offer solutions that cater to the specific needs of businesses in Bristol, North Somerset, and the surrounding areas.

1. Expertise and Knowledge: Many SME businesses require specialist knowledge and expertise to deal with complex IT issues, especially in a fast-paced technological environment. Three Cherries has a team of highly skilled and experienced IT professionals who have expertise in various areas of IT, such as network engineering, software development, cybersecurity, and cloud computing. They can help businesses overcome their IT challenges and ensure that their systems are secure, efficient, and up-to-date.
2. Cost-effective Solutions: Cost is a significant concern for most SME businesses, and outsourcing IT support can be a cost-effective way to address IT needs. Three Cherries provides flexible pricing plans and customised services that allow businesses to pay for only what they need, without any hidden costs. This means businesses can save money on IT costs, which can be invested in other areas of the business.

   

3. Quick Response Times: Downtime can be a major concern for businesses, as it can lead to lost productivity and revenue. Three Cherries offers quick response times and fast issue resolution, ensuring that businesses can get back to normal operations as quickly as possible. This means businesses can avoid the negative impact of system downtime and focus on delivering their core products and services.
4. Scalability: As businesses grow, their IT needs may change, and they may require additional support or resources. Three Cherries offers scalable solutions that can grow with businesses as they expand. This means businesses can benefit from IT support services that are tailored to their needs, without worrying about outgrowing their current provider.
5. Personalised Service: Every business is unique, and their IT needs will be specific to their operations. Bristol business IT support company Three Cherries offers personalised services that are tailored to the specific requirements of each business. This means businesses can get the support they need, without paying for services they don’t require. They can also have peace of mind knowing that they are receiving a personalised service that is designed to meet their specific IT needs.

Talk To Three Cherries

Three Cherries is a Bristol and North Somerset IT support company that offers a range of IT support services to SME businesses in the South West. With a team of highly skilled and experienced IT professionals, flexible pricing plans, quick response times, scalable solutions, and personalised services, Three Cherries can help businesses overcome their IT challenges and achieve their goals. Whether a business is looking for North Somerset IT support company or IT support for south west businesses, Three Cherries is well-equipped to provide the support they need.