8×8 Contact Centre

8×8 University of Bristol Case Study

The University of Bristol required a new contact centre solution to cover multiple departments and offices, including Student Welfare and the university IT Support Desk. The university’s unified communications manager, Kevin Thomas, set out to find the best-in-market solutions for their needs.

After a competitive process involving eight suppliers, including one from Three Cherries and contact centre specialists 8×8 with Three Cherries acting as the value-added-reseller and 8×8 as platform developer, the Three Cherries/8×8 partnership was chosen to initially provide a 120 seat Contact Centre as a Service (CCaaS) solution for the education establishment.

The University of Bristol has indicated that there will be an increased need for more CCaaS requirements in the future with the partnership being required to provide other telephony solutions from the 8×8 communications portfolio.

The University of Bristol is a valued client of Three Cherries and we are proud to support such an important educational establishment in not only the South West but the World.

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As contact centres become more common, many businesses find it difficult to choose the right solution for their needs. We simplify that decision by helping you select and implement the right tool for your business, while identifying the features that will deliver the most value and ensure you get the best possible return from the software.

Here are some commonly asked questions on Contact Centres that we see:

What is a Contact Centre?

A contact centre is a central hub where businesses manage customer communications across multiple channels, such as phone, email and chat. It helps improve customer service and streamline support.

Can I integrate 8x8 with other software?

Yes! 8×8 integrates with popular CRM and business tools, making it easier to manage customer data and streamline workflows whilst also maintaining high quality communications.