IT Support Packages: How Small Businesses Can Benefit in 2024

Many businesses may consider or have considered the benefits of using IT support packages offered by outsourced IT companies such as Three Cherries. In this blog, we will dive into all of the details you need to know about IT support packages from what they include to why they help businesses grow.

 

What are IT Support Packages?

IT support packages can vary depending on the requirements of a business. Small businesses may only require basic IT support for a handful of users, however some large businesses may need user support on a grand scale with access to 24/7 services. Typically, an IT support package will include user support at a set monthly cost. This can then be tailored to your needs i.e. extended hours or 24/7.

Two men discussing IT Support Packages

Why Should You Use IT Support Packages?

There are a number of reasons why your business should consider a support package. At Three Cherries, we have listed the benefits of IT support packages and how your business will benefit.

Flexibility and Scalability – With growth on many business owners mind, it is important that your IT also grows alongside your employee count and profits. One of the most important things to get done correctly is reliable and secure IT systems. By taking advantage of IT support packages and the knowledge of a support team, this can be ticked off your list early on.

When it comes to new starters in your business, these can be added to your support package simply. This allows you to worry less about IT and focus on growth.

Cost Effectiveness – Many small businesses simply don’t have the resources to support a full time inhouse IT team. This could be due to high wages, not enough space or simply a lack of requirement. This is where an IT support team who offer IT support packages comes into use. By only paying for IT support per user, you can save a great amount of money compared to paying the salary of an inhouse technician. You will also have access to a greater pool of knowledge with an IT support company, allowing you to rest assured your systems are safe and supported.

Improve Efficiency – By using support packages and having access to an IT support team, your business can benefit from not only more reliable systems, but also access to new technologies.

A prime example of this is utilising AI within a company and namely Microsoft Copilot. By using a outsourced company such as Three Cherries, this can be set up and rolled out across your business. A wide range of businesses have reported the benefits they have found from using Copilot, with 70% of employees saying they were more productive with it than without.

group of people working on computers

How Can IT Support Packages Help Our Cybersecurity?

Different IT support companies will have different security measures within their packages. Depending on the size and role of your business, you may also need other measures to ensure that you’re fully secure and safe. This should be picked up on during any audits conducted by an IT support company before onboarding. If you would like to find out more about how Three Cherries can protect your businesses systems, drop us an email or give us a call.

 

Three Cherries: IT Support Packages

For 25 years, we have been taking the gamble out of business technology for a wide range of businesses, big and small. IT is constantly evolving however, and we understand how confusing this can be. With cyberthreats rapidly increasing also, there has never been a more important time to consider IT support packages and installing new security measures.

If you have any questions regarding your current systems or how they can be improved, contact us today and we will advise you on the next steps.

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