With IT and telephony being as close as ever, many businesses are looking at how they can make their business telephone systems as effective as possible. In this blog, we will break down the main components of business phone systems and how they work. We will also look at how they can benefit your business in the long term. Read on to find out more!
What is VoIP?
VoIP may sound confusing, but it simply stands for Voice over Internet Protocol. This is a telephone system which uses an internet connection compared to the old-fashioned telephone lines used previously.
This works by converting a user’s voice into a digital signal which is transmitted to another user. The technology allows users to make calls in a variety of ways: from computers, desktop phones and mobiles. This flexibility can be invaluable to businesses, providing better reliability, and future proofing business phone systems in the rapidly changing world of telecoms.
How does VoIP work?
A question we see frequently asked, is “What is a business phone system?” or “How do business phone systems work?”. As stated above, the way VoIP works is by converting your voice into a digital signal which is transmitted to another connected user. The VoIP system converts this into data packets and is then sent over using the shortest possible path ensuring a smooth and fast transmission minimising latency. When this data then reaches the other connected user, it is rearranged back into the correct order and they will hear your voice. This is done with minimal latency and is no slower than a traditional phone system.
What are the Benefits of VoIP?
Now you know how VoIP works within a business phone system, it is important to understand what benefits your business could gain from adopting this system. Therefore, the experts at Three Cherries have named five benefits of business phone systems which you could gain from.
Portability- One of the main benefits of adopting a business phone system is that it is highly portable. With an increasing number of businesses adopting a hybrid or fully remote strategy, a VoIP business phone system allows for any member of staff to use the phone as long as they have an internet connection. This means that your team will be more connected than ever and still be able to meet customer’s needs from anywhere in the world.
Flexibility- VoIP systems are highly customisable and can be tailored to the exact requirements of any business. It is as simple as getting more add-ons for your system if you need any new features or users. Similarly, features can be removed to simplify the system. This means that your VoIP business phone system will be exactly to your requirements.
Scalability- With many businesses in a state of growth currently and welcoming new members of staff, it is important that this is an easy process. With traditional telephone systems, this proves a challenge and becomes costly due to the need for handsets etc. With a business telephone system using VoIP, it is as simple as buying another licence for the new user.
Reduced Costs- VoIP systems are typically much cheaper than the more traditional business phone systems. Monthly fees for the software are low and there is no need to pricey handsets to run them. This therefore becomes very attractive for growing SMBs and large organisations with large teams.
Integrated Communications- Many businesses are now opting to use software such as Microsoft teams and other productivity tools to increase their day-to-day efficiency. Whereas traditional phone systems had no connection or integrations with these pieces of software, VoIP business phone systems can. This means that businesses can streamline efficiency and benefit from high levels of communication between software.
Effective Business Phone Systems for SMBs
Our team of experts at Three Cherries understand the ins and outs of business phone systems and have the knowledge to find the best fitting telephony solution based on your business requirements. As a leading Bristol telephony and IT support provider, let us take the gamble out of your telephone system for small businesses. Contact us today to find out more!