The University of Bristol came to us with a big ambition and a tight deadline. They wanted to bring all of their student support services together into one contact centre, available 24 hours a day, 365 days a year. One number. Any time. Any reason.

Their existing system could not come close to delivering that. And most of the providers they looked at either did not get what a university actually needs, or came with costs that were all over the place.

So they called us.

Getting the right people in the room

We introduced the university to 8×8 and stayed involved throughout the whole process. Not just to make the introduction and step back, but to make sure both sides actually understood each other. Universities and technology vendors do not always speak the same language, and that is where we added real value.

Kevin Thomas, the University of Bristol’s Unified Communications Manager, said we helped both parties understand each other’s culture and terminology, which meant the relationship moved quickly and they hit their deadlines.

A go-live that actually went smoothly

Kevin described the 8×8 implementation at the University of Bristol as probably the most stress-free he had ever been involved in. 120 staff across three sites, round the clock shifts, a hard deadline before the start of term. It went brilliantly.

The numbers speak for themselves

In the first few months alone the contact centre handled nearly 44,000 inbound calls and made over 6,000 outbound ones. The university now has the data and insight to understand what is working, spot students who might need support, and plan with confidence.

8×8 is now their default platform for any contact centre need.

Want to talk about what the right setup could look like for your business? We would love to help. Get in touch!