THE ROLE

Primarily Office Based in Clevedon, the IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft software including Office 365, e-mail, backup and networking issues, over the phone, via remote tools or a site visit. This is an ideal opportunity for a Level 2 technician looking to improve their breadth of experience and exposure and move towards Level 3. You will work for a variety of business clients. Responsibilities include:

• Troubleshooting Office 365/Azure Issues

• Installing computer hardware operating systems/applications remotely and onsite

• Troubleshooting system/network issues and diagnosing hardware/software faults

• Providing support, including procedural documentation and relevant reports

• Supporting the roll-out of new applications and setting up new user accounts / passwords etc

• Responding within agreed SLA’s to call-outs

• Prioritising and managing a range of open cases at any one time

• Establish working relationships with customers and suppliers

THE COMPANY

Three Cherries is a leading IT and Telecoms Managed Service Provider, providing comprehensive business technology support solutions, including the complete range of IT products, services and telecommunications support to a wide variety of commercial and education customers.

THE PERSON

You will be self-motivated with strong communication skills and outstanding client- facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service. Knowledge / experience should include:

• Thorough and current knowledge with Microsoft Server, Active Directory, Exchange, Office 365, etc

• Excellent Understanding of Microsoft 365 products including Azure and SharePoint

• Excellent knowledge of Desktop and Office products

• A proven track record with ability to install, and support server level technology

• Ability to configure / fault-find technology to include: switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues

• The ability to work in a fast pasted, dynamic environment; prioritising and multi-tasking effectively

• Demonstrate expertise in all activities associated in the provision of a managed service

• Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems

Please send your CV to: jobs@threecherries.co.uk

Applications close 17:00 Friday 3rd December