Testimonials | Bristol IT support | Business telephone systems | Bristol web design
This from the owner of a very successful beauty business:
“What a brilliant and helpful guy Matt was to Claire my receptionist when we struggled to send something via email recently, I was so impressed with the level of service he went to. You really have got the knack of choosing great staff! Please thank him personally from me ”.
Why put up with mediocre support, wouldn't you prefer “brilliant and helpful” support instead?
This from a contractor to a Three Cherries client:
“Your company services (client name), a company I'm contracted to work for. Your technicians recently resolved a Windows File issue. I was so impressed with your service that I have proposed your company to my wife (name) for her own business.”
This from a Director of an International consultancy during a quality control follow up call:
“Your guy was absolutely sensational, as ever!”
This from one of the West country’s most popular visitor attractions after a major server and backup upgrade, implemented with zero downtime:
“...Also wanted to say we are very pleased with the way the upgrade went and the new back-up solution. Your guys were very helpful!”
This from the owner of successful management business after the installation of a new server and the account management follow up:
“...Just did a straw pole, and everyone agrees that the new server installation went remarkably smoothly really. I think a new server is just about the most disruptive thing you could ever have - and yet its really been no worse than having a new PC. We do love 3 Cherries.
Was your technician polite, pleasant and helpful? Yes of course! The thing that really stands out, is that he constantly kept us informed and did everything possible to minimise the length of time that we were without the various programs. It must be tempting just to say, ok, the server will be out of action for 24 / 36 / 48 hours, but instead he worked around us. Very pleased. Very relieved actually.
Are you considering replacing your Server or Servers? Would you like the installation to go “Remarkably smoothly?” Would you value being “constantly informed” and ultimately being “very pleased?””
This after the installation of a new computer network and broadband connection, using a mix of a new server and upgrades of the existing PC’s for a Company that also moved premises at the same time:
“The move went really well thank you and we are really pleased with all the help have given us. As to be expected there have been a few teething problems but most were resolved within the same day so, great service! Thank you.”
This from a Bristol based law firm:
“Richard Phillips from worked with us recently, helping to specify a new telephone system for our business requirements.
Can you pass on our thanks to Richard who did an amazing job for us; he was extremely attentive, nothing was too much trouble and the new phone system is excellent.
Now we have the ability to record telephone calls, we understand the huge benefit to us and we are very, very pleased.
Can I congratulate you personally on your successful expansion into the Telecoms market, based on the ten plus years of excellent service that we have enjoyed from you on the I.T. support side it really was a "no brainer" to appoint you as suppliers for our new phone system.
Because of our trusted relationship we knew there was no gamble!”
This from a retired British Army Brigadier:
“Many thanks all seems well. Andy most helpful. As ever a pleasure to deal with you.”
This from the MD of a cleaning contracting business, having moved premises AND purchased a new computer network AND a new telephone system from at the same time!
“....Just a quick note to say how very pleased we are with the system you guys installed.
I would also like to say how pleased we were with your technician, he was very helpful and nothing was too much trouble, he is a credit to your Company.
We would be more than happy to recommend to any one of our clients and business colleagues.”
This from the Director of Theatre Production for Billy Elliot, the West End musical:
“I just wanted to say a really big “THANK YOU” for the work that did for Billy Elliot.....we had an I.T. problem that needed extra special care, attention and sensitivity; I had to have absolute confidence in whoever I asked to deal with it....The objective that we set was achieved with virtually no fuss or disruption......What was perceived to be a potential big headache for us has now gone away and that is hugely valuable to me and my colleagues here.”
This from the General Manager of an engineering Company after a major network upgrade:
“I would like to take this opportunity to praise your technicians for their hard work and effort to date, they have been very helpful and at times very accommodating with what must be trivial matters at this time of such a major upgrade!”
Please call us now on 0845 123 5333, or complete our simple enquiry form here.
This from a 1300 user client, in turmoil until Three Cherries took over the IT in its entirety:
“…Thanks for all your support, your work has really made a difference to us.”
And this from another member of their team:
“Thanks for all you do – the past seems a distant memory!”
This from a Bristol business owner:
Allow me to say, again, I’m very impressed by the service, solution and efficiency so courteously delivered. It’s a delight to a non-techie when techie problems are actually resolved and quickly too.
This from the CEO of a Bristol based media company:
Your technician was here today sorting out my blue screen/slow running issues which we spoke about to set up the new general support contract.
I really would like you to know I’m very seriously impressed with . Not only do all the issues seem to be sorted, but it’s been done in a calm, helpful and efficient manner. It’s not just the technical competence, it’s the way in which it’s been handled and explained. I hardly knew he was here – excellent work, thank you!
Really good service delivered in current climate is really important, so delighted to acknowledge. Don’t know how you make use of client references/testimonials, but you’re free to publish mine if you so wish.
This from an extremely frustrated American businessman:
“We are a small consulting firm operating in Eastern Pennsylvania, in the United States… .As various things went wrong with our IT systems, we worked with three different IT service companies in our area, each one charging more and producing less result for us than the prior company.
Our parent Company in Bristol, England, recommended to us that we work with and that even long distance, across the ocean; we could achieve much better results.
We took their advice. Within days, had ordered proper equipment for our needs and had it on its way to our office.
Two technicians from traveled to America at very short notice and in a very professional way, in a very short time, installed the new equipment and upgraded what was useable of the old. In a matter of days they had undone the damage that others had created over a period of months.
Since that installation they have maintained our equipment by way of internet connections. They have always been friendly, prompt, very professional in attitude and very effective in the service they have provided. We highly recommend them.”
This from one of the South West’s largest and most well known visitor attractions:
“…As you are painfully aware, we were reluctant to move our support away from but were forced to because of the 24/7 requirement which at that time you were unable to provide.
We chose a well known national supplier of computer equipment and services as your replacement and it soon became clear that, whilst they could provide the out of hours cover that you were unable to, they could not match your services in any other way.
When you contacted me a while ago and said that you now offered 24/7 support, it was only a matter of time before we were in a position to come back to .
I had no hesitation in signing the new contract as I recognise the difference between “cheap” and “value for money”. In fact, it was me that suggested we have a 3 year contract, such is my confidence in you and your team!”
This from the Managing Director of a Tetbury based business who called us in tears:
“I am writing to personally thank you for everything has done for me. Initially I telephoned your company in a complete state as yet again the IT Company I was using had totally let me down.
You had an engineer on site within 2 hours. Not only did he find the problem, he also fixed it.
Also, we had been complaining to our IT Company for over a year about the speed of our broadband connection, which they had been unable to resolve.
Your engineer fixed the problem in 3 minutes.
Hence all of the above, I have now signed a maintenance agreement with you and look forward to a long and happy working relationship…”
This from a worried IT Manager regarding a new server and Windows Server version upgrade:
I would like to express my thanks to you and your colleagues for the professional way in which upgraded the IT system at our premises recently.
From the initial meeting when we discussed our requirements and time structure we felt that all our concerns on the changeover were taken very seriously and every effort was made to work with is to make a very easy transition to the new equipment.
The whole process was managed at a very high standard and we are very pleased with the new equipment”
This from the MD of the same company (above), 3 years later:
“…I am absolutely delighted to confirm how extremely satisfied we are with the service that provide to my business.
From answering the telephone – through to credit control, every aspect of our interaction with your company has been none other than positive.
When you asked me if there was one thing that you could do to improve the service, I was stumped!
I would be more than happy to recommend you to anyone who is in the market for your services.
This from the financial controller of a £6,000,000 turnover engineering firm:
“…Having ultimate responsibility for (client name) IT function I needed a partner I could work with and trust and have proven time and time again that choosing yourselves was the correct decision. I have always found your staff to be knowledgeable, experienced and just as important, confidential and trustworthy…
This from the manager of a charity on her last day before retirement:
“…As this is my last day at (client name), I just wanted to thank you all for the brilliant support over the past (how may?!!) years. We all really value the quality of support and the personal consideration and thoughts that make up .
I have always known that an e-mail or phone call to you would provide me with much needed knowledge and advice for the development of ICT here at (client name). I can’t thank you enough and will always recommend you to all and sundry!
This from the financial controller of a world leader in technology development of tidal currents:
“…Since October 2005 we have been well served by the Bristol based I.T. specialists, .What a stupid name for a computer Company, but actually, underneath that, they’re actually human beings running an exciting business – just like us!
I’ve been impressed by their willingness to help, no matter how small or large the problem may be. They seem to have a bizarre sense of humour, somewhat unique in the “geeky world” of I.T.
I suppose I’m expected to say that I would recommend if you wanted someone you could trust, but actually, that is the case and I am happy to recommend them, in fact, I have done so!
This from the Managing Director of a Bristol based building supplies business that has been trading for almost 80 years:
“…In this day and age we all know that when computers fail to work they can cause immense problems and in the past we have wasted time and money in attempting to sort them out. have taken this burden from us and allowed us to concentrate on what we should be doing – selling our goods.”