Telephone systems Bristol, voice recording systems and call management systems

 Case Study - Network services

Would you like to remove the pain from your Line Rentals and Call Charges and instead make it a pleasure?

A large hospitality client of ours was in a real pickle with their BT ‘Estate’ of landlines – they had a whole load of ISDN Circuits (ISDN30 and ISDN2) together with umpteen Analogue Lines (multiple: payphones, credit card machines, ADSL, etc).

Like most big (and small) companies the BT Bills would come in over the course of the month/quarter and the client really didn’t understand what the bills were for and if they were correct. Phrases such as ‘Recurring charges’ and ‘One off charges’ were liberally used, but there was no detail and it most certainly was not written in plain English.

Three Cherries came to the rescue and we:

• Analysed each BT Bill and validated each bill was correct and that the service they were being charged for was in fact being supplied!
• From that exercise we then checked the pricing that the client was being charged to see if they were receiving market competitive rates
• When put together a detail report for the client in plain English and worked with the client to identify lines and services that were not required

The client is now a Three Cherries Network Services customer and as such:

• They understands exactly what lines and services they have
• They a single electronic (email) invoice each month and they can logon to a secure area n the Three Cherries Website to gain access to a detail breakdown of their monthly bill – line rental and call charges, etc,
• They have consolidated their BT Estate and ceased all of the lines and services that were surplus to requirement
• They are paying market competitive rates for all of their Network Services and as a consequence they have reduced their expenditure
• They receive exceptional service via the Three Cherries Support Desk on 0845 123 5333, as opposed to calling the BT Bangalore Call Centre and wait in the queue for ‘customer service’
• They are very, very happy

The Three Cherries Network Services offering is a Win-Win Solution.

Your call to action: contact Richard Phillips now on 0845 123 5333